Delivery & Shipping
WHAT ARE MY SHIPPING OPTIONS?
We ship most of our orders via Royal Mail Signed for Delivery with 1st and 2nd Class options available, Orders are shipped and delivered to a valid postal address on business days only (Monday – Friday, excluding major holidays)
STANDARD UK SHIPPING
Most orders are processed and shipped within 3-5 days of purchase date. Any orders placed after 1pm each day, on weekends or holidays will be processed and shipped the next available business day. During busy periods processing time may take longer.
Once your order has been processed, transit time is anywhere between 1 and 4 business days, depending on your chosen shipping option. Shipments may be delayed due to internal server errors, shipping cut off times (1pm business days), weather, and other unexpected conditions.
1st class (1-3 business days)
2nd class (3-5 business days)
EUROPEAN SHIPPING
iLash Professional ships to countries within Europe for a standard international fee of £15.
We ship via Royal Mail International Tracked.
International shipping can take up to 20 working business days, depending on what country you order to. If you have not received your parcel within 30 days we can open an investigation with Royal Mail. We can not refund or replace any orders until the investigation has been complete, if you have any shipping issues you will need to complete a shipping claims form and we will be in contact with you once we have an outcome from your investigation.
Duties & custom taxes
You will be responsible for any customs charges or import charges incurred should there be any.
we have no control over custom or import charges and we do not charge them, you can find more information out about why they are charged by contacting the customs office, the charges must be paid in order to receive your package, failing to pay will result in the parcel being returned back to us, once we receive back we will refund for the goods minus the shipping cost, return shipping charge and a 10 % processing fee will be deducted.