Refund Policy

Due to the nature of our products and for hygiene reasons we do not accept returns unless they are unopened, untouched and in the original condition with packaging & seals they was received in within 14 days of receiving.

We do not offer a free returns service, therefore buyer would be in control of the return, we recommend to get a tracked service and send us the tracking information once sent. 

Once your order has been placed we are unable to process cancellations, address changes or make any amendments to your order. 

To start a return, you can contact us at ilashprofessional@outlook.com  If your return is accepted, you will be in charge , as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at ilashprofessional@outlook.com

 DO YOU REFUND THE DELIVERY CHARGE?

Unfortunately we do not refund delivery charges on any orders.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, shipping is not refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.